Voice over IP services are rapidly becoming the premier business telecommunications technology of the modern age. According to a recent study from Gartner, companies across the world are expected to spend more than £2.26 trillion to secure and utilize VoIP for business by the end of 2014, and why not? As Tech Target writes, choosing to use hosted VoIP solutions comes with a number of benefits, the biggest of which is a huge reduction in telecommunications costs on a near immediate basis.
As with any other popular service, not every VoIP business is deserving of the title of “best VoIP company.” You need to know what to look for if you want to gain all of the benefits a so-called “best VoIP company” can offer you, while avoiding the loss in money and time that using sub-par services will bring. If you find yourself struggling to find a high quality VoIP provider, try looking for one with ISO 9001 certification.
What is ISO 9001?
ISO 9001, as described by the International Organization for Standardization (ISO), is an internationally recognized practice standard that serves as a quality management system for businesses. In short, ISO 9001 improves customer service, customer satisfaction, and the quality of products and services delivered from a business to its customers.
Why Does ISO 9001 Matter when Looking for the Best VoIP Company?
As PRI Registrar, an ISO certification organization writes, any company that receives ISO cert of any kind must have first undergone a rigorous auditing process. In the case of VoIP providers, this means ISO auditors will come into their business to inspect and improve the quality of service they offer to their customers. Upon finding the business operates at the highest possible standards, ISO 9001 certification will be awarded to the VoIP provider.
In effect, this means that by choosing a VoIP service provider with ISO 9001 certification, you are choosing a company that is renowned for its emphasis on customer service and fulfillment. While it is no guarantee that things won’t change, it is the best sign that your company is contracting with telephony service providers who place a lot of importance on the quality of goods, services, and customer care they offer to their partners, each and every day.
Making the decision to use a VoIP service isn’t a hard one. With the cost-cutting and technological benefits that come with contracting with the best VoIP company available, you can greatly improve your business overall. Look for ISO 9001 certification to ensure you find a service that is worthy of being called the best.